AGENCY - Frequently Asked Questions

Toll Processing Services Cameron County Regional Mobility Authority (TPS CCRMA) is the toll payment processor for the Cameron County Regional Mobility Authority. TPS CCRMA can assist you with questions related to your Toll Bill or Notice of Toll Violation and can process your payment. If you have questions about your TxTag account or would like to open one, please contact the TxTag Customer Service Center at 1-888-Go-TxTag (1-888-468-9824). You can also visit them online at www.txtag.org for more information. TPS CCRMA may also assist you with your TxTag questions or enrollments by calling to 956-621-5571 or in-person at 3461 Carmen Ave, Rancho Viejo, TX 78575.

Who is the Cameron County Regional Mobility Authority?

The Cameron County Regional Mobility Authority (CCRMA) operates the SH 550 toll road in Cameron County. The CCRMA is an independent government agency created in 2004 to finance, acquire, design, construct, operate, maintain, expand or extend transportation projects in the region. These projects may be tolled or non-tolled. The mission of the CCRMA is to make significant contributions to the region's quality of life by providing effective, safe, accelerated mobility improvements that will encourage economic development and job creation for South Texas.

The CCRMA is planning a complete system of transportation infrastructure additions and upgrades for Cameron County that will support economic development and increase safety for the benefit of the entire region. If you would like to know more about the projects CCRMA is working on, visit their website www.ccrma.org.

What is a Toll Bill and why did I receive one?

Toll Bills are mailed to drivers who use Cameron County toll roads without having a valid TxTag, Toll Tag or EZ Tag account. If you received a Toll Bill, a vehicle registered in your name recently traveled on a CCRMA toll road. Be advised that if you loan your vehicle to someone else, Texas law dictates that the registered vehicle owner is responsible for paying any tolls incurred by that vehicle. Failure to pay a Toll Bill can result in additional fees and court fines.

Toll Bills are part of the Pay By Mail program. Cameras on the toll road take a picture of a vehicle's license plates, and that information is used to identify the registered owner of the vehicle. A Toll Bill is then sent to the registered owner's address.

Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone.

I have a TxTag, TollTag or EZ Tag, why did I receive a bill?

If you are a TxTag (Texas Department of Transportation), TollTag (North Texas Tollway Authority) or EZ TAG (Harris County Toll Road Authority) customer and have received a Toll Bill, there is probably a problem with your tag or account.

Your tag may not be properly installed on your vehicle
Your license plate is not listed on your account or linked to your tag
You may need to add money to your account
Your license plate may need to be updated
Your tag could be inactive
You could have a metallic oxide windshield which prohibits the tag from working properly
There is some other problem with your tag account

In order to avoid penalties, you should make a payment on the bill received and contact your toll tag's customer service center to correct the cause of the problem. Texas Department of Transportation (TxTag) 1-888-468-9824

North Texas Tollway Authority (TollTag) 1-972-991-0033
Harris County Toll Road Authority 1-281-875-EASY (3279)

I already paid a bill from TxTag, NTTA or HCTRA. Why did I receive one from TPS CCRMA?

Toll Bills issued by TPS CCRMA are received because a vehicle registered in your name used the CCRMA toll road without a valid TxTag, TollTag or EZ Tag.

Toll Bills issued by TxTag are received because a vehicle registered in your name used one or more of the following toll roads without a valid TxTag, TollTag or EZ Tag: SH130, Loop 1 Extension or SH 45.

Toll Bills issued by NTTA are received because a vehicle registered in your name used one or more of the following toll roads without a valid TxTag, TollTag or EZ Tag: President George Bush Turnpike (PGBT), Dallas North Tollway (DNT), Sam Rayburn Tollway (121 Tollway), Addison Airport Toll Tunnel (AATT) or Mountain Creek Lake Bridge (MCLB).

Toll Bills issued by HCTRA are received because a vehicle registered in your name used one or more of the following toll roads without a valid TxTag, TollTag or EZ Tag: Katy Managed Lanes (1-10), Fort Bend Parkway, Sam Houston Tollway, Westpark Tollway or Hardy Toll Road.

TPS CCRMA is not affiliated with TxTag, TollTag or EZ Tag, and payments made to these accounts cannot be applied to Toll Bills issued by TPS CCRMA.

Why did I receive a Notice of Toll Violation?

You have been issued a Notice of Toll Violation because Texas Department of Motor Vehicle records indicate a vehicle you own has used the CCRMA toll road and you have not paid a Toll Bill that was previously sent to you by its stated due date.

Click here to view the Toll Bill and fee schedule.

Why can't I pay cash on CCRMA Toll Roads?

CCRMA Toll Roads are cashless toll roads. All-electronic toll collection reduces operational costs, improves safety, reduces vehicle emissions and speeds up traffic because drivers do not have to slow down or stop to pay their tolls. Customers using CCRMA toll roads may pay their tolls using TxTag or Pay By Mail.

What methods of payment can be used to pay my Toll Bill or Notice of Toll Violation?

There are several ways to pay your Toll Bill or Notice of Toll Violation. Payments can be made online, by phone, by mail or in person at the payment lobby.

Click here to pay your Toll Bill online now

Follow the links below to get more information about other payment methods

By Mail
By Phone
In Person

Can I make a partial payment?

While we advise you to pay your Toll Bill or Notice of Toll Violation in full to avoid incurring any additional fees or late charges, we will accept partial payments. Please be advised that partial payments will be applied to the oldest outstanding Toll Bill linked to your license plate. Failure to pay any remaining balances for Toll Bills in your name will result in additional fines and late fees.

Someone else was driving my car at the time of the violation. Do I have to pay?

Yes. You received a Toll Bill because Texas Motor Vehicle records indicate a vehicle you own was photographed using the CCRMA toll road, and a valid TxTag, TollTag or EZ Tag was not detected. As the owner of this vehicle, you are legally responsible for the toll charges for which you have been billed, regardless of who was driving the vehicle, unless the vehicle was stolen or sold. Click here for information regarding vehicles that have been stolen or sold.

I no longer own the vehicle, how do I dispute the toll charge?

Under Texas law you may be able to dispute these charges if you meet one of the following criteria:

You were no longer the legal owner of the vehicle at the time it was on the toll road, or
The vehicle was leased or rented to another entity at the time it was on the toll road, or
The vehicle was stolen prior to its use of the toll road.

To qualify for one of these exemptions, you must submit written proof that the vehicle was not legally under your ownership or control at the time the vehicle was on the toll road. This can be accomplished by mailing a copy of your Toll Bill along with one of the following documents to us:

A copy of the Texas Motor Vehicle Transfer Notification Form confirming sale or transfer of your vehicle to another owner;
A copy of the rental or lease agreement, which includes the name and address of the party responsible for the car at the time the toll charges were incurred;
A copy of the police report showing your vehicle was reported stolen prior to the time the toll charges were incurred.

If you believe your bill was issued in error, contact TPS CCRMA to request a review of your account.

Click here for more information and forms needed to dispute a violation.

How do I update the address where my Toll Bills are mailed?

If the address shown on your Toll Bill or notice is not current, or if you have recently moved, you must update your address through the Texas Department of Transportation (TxDOT). Click here to learn how to file your change of address.

TPS CCRMA may assist you with your questions by calling 956-621-5571 or in-person at 3461 Carmen Ave, Rancho Viejo, TX 78575.

What are TPS CCRMA Customer Service Contact Center hours of operation?

TPS CCRMA’s Customer Service Center is open Monday to Friday from 8:00 a.m. to 5:00 p.m.

TPS CCRMA may assist you with your questions by calling 956-621-5571 or in-person at 3461 Carmen Ave, Rancho Viejo, TX 78575.

Where can I get a TxTag?

There are three easy ways to get a TxTag or open an account:

Visit www.TxTag.org
Call 1-888-468-9824
Visit TPS CCRMA at 3461 Carmen Avenue, Rancho Viejo, TX 78755.

I added money to my TxTag account. Why do I still have a balance for unpaid Toll Bills from the Pay By Mail program?

TxTag is not affiliated with TPS CCRMA or the Pay By Mail program. Funds you add to your TxTag account will not be applied to Toll Bills issued by TPS CCRMA. Click here to pay your Toll Bill.

How does Pay By Mail work?

Drivers who want to travel Cameron County toll roads but do not have a TxTag, TollTag or EZ Tag simply drive the road and wait to receive a bill in the mail. There's no need to prepay or register.

Cameras on the toll road will take a picture of your license plate, and that information will be used to identify the registered owner of the vehicle. A bill for the tolls is then sent to you in the mail

Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone. Pay By Mail customers are charged higher toll rate than transponder customers and a $1 processing fee.

Failure to pay a Toll Bill can result in additional fees and court fines. If you let other people drive your car, be advised that under Texas law you are responsible for any tolls incurred.

I drove a CCRMA toll road in a rental car, how can I pay my tolls?

Customers in rental cars are required to pay for travel on CCRMA toll roads and should contact their rental agency regarding payment. Most rental car companies now offer rental car customers the opportunity to use toll roads, but the programs can vary from agency and involve fees beyond those charged by TPS CCRMA.

I received a notice to appear at the Cameron County Justice of the Peace, do I have to appear at court if I settle my balance with TPS CCRMA?

If you have received a notice to appear at the Cameron County Justice of the Peace’s office you must present yourself to the court on the day the notices states to do so. Failure to appear at the court may lead to other charges imposed by the court system. If you have paid or made arrangements to pay your outstanding toll balance with TPS CCRMA, you must also appear at court in order to pay the balance outstanding with the JP’s office.

If I am a disabled veteran, am I exempt from paying for the SH 550 toll road?

Under Texas law each toll entity has the authority to exempt or not exempt Disabled Veteran vehicles. If you are a disabled veteran and would like to be exempt from paying tolls on the SH 550, please contact TPS|CCRMA by telephone at 956-621-5571, in person at 3461 Carmen Ave, Rancho Viejo, TX 78575, or via email at support@tpsccrma.org.

For more information please visit the "Exempt" tab or click here

What happens if I do not pay my SH 550 toll bill?

When a pay by mail toll bill is send out to the registered owner’s address, you are given 30 days to pay for the toll bill.

If no payment is made by the due date, TPS CCRMA will send out a Notice of Violation that will include the toll + $1 processing Fee + $15 violation fee.

If the account continues to go unpaid, TPS will send a Second Notice of Violation that will include toll + $1 processing fee + $15 violation fee + $15 2nd violation fee.

If nonpayment continues, TPS CCRMA will send a Final Notice of Violation that includes toll+ $1 processing fee + $15 violation fee + $15 2nd violation fee + $30 final violation fee.

After nonpayment of the final notice, the account is eligible to be send to the Cameron County Justice of the Peace office.

Why am I getting a toll bill from MSB and TPS CCRMA for the SH 550?

On December 2016 TPS CCRMA became the new toll processing provider for the SH 550 toll road. Prior to December 2016, MSB was the toll processing provider for the SH 550 toll road. If you are receiving toll bills from both MSB and TPS CCRMA is because you have an outstanding balance for the SH 550 prior to December and you also have a balance for transactions done after December. If you would like to pay both balances or clarify the charges, call or visit the TPS CCRMA location.

Phone: 956-621- 5571 Location: 3461 Carmen Ave, Rancho Viejo, TX 78575

I have the PToll app, why am I getting a Toll Bill?

If you are receiving a pay by mail toll bill for a vehicle that is registered with the Ptoll app it may be for the following reasons:

Your vehicle may not be properly registered on your account
Your license plate is not listed on your account or linked to your account
Your credit card may not be listed on your account
Your credit card may not be valid
There is some other problem with your Ptoll account

Please submit a report directly from your Ptoll app or email support@ptoll.com. You may also visit the TPS CCRMA location for further assistance.

What is a Register By Plate (RBP) account?

The Register by Plate (RBP) account is an alternative method of payment established by TPS CCRMA for the SH 550 toll road. The account is available for passenger and commercial vehicles and there is no limit on the number of vehicles that can be registered. To open a RBP account you will need the vehicle information, an email address, and credit card. You may sign up online at www.tpsccrma.org or you may visit the TPS CCRMA location. Customers that wish to register and pay with cash or check must register in person at the TPS CCRMA location.

RBP account holders, will be billed ones a month. They will receive a statement to their email address and if a credit card is on the account, automatic payment will be made with the credit card on file.

Why am I receiving this collection invoice?

If you received a collection invoice from Professional Account Management (PAM) it is due to an unpaid toll invoice with TPS CCRMA for longer than 90 days. Your vehicle was registered using the SH 550 toll road and was sent four prior invoices from TPS CCRMA notifying of the charges and due dates.

How do I pay my collection invoice?

You may pay your collection invoice one of the following ways:

Online: https://dspayments.com/CCRMAINTERNAL
By Phone: (866) 470-3072
Mon – Thurs: 7:00AM to 7:00PM
Fri: 8:00AM to 5:00PM
Sat: 8:30AM to 12:30PM
By Mail:
PAM-CCRMA
PO Box 330
Milwaukee, WI 53201-0330

This is not my vehicle, why am I getting a collection invoice?

If you believe that you have received a collection invoice in error please submit your dispute and documentation by mail to PO BOX 330, Milwaukee, WI 53201-0330.

I never received an invoice, why am I in collections?

Your account is in collections because TPS CCRMA registered your vehicle using the SH 550 toll road and sent four prior invoices to the registered owner’s address to notify you of the charges and due dates. Full payment was not received for the outstanding balance therefore, the account was transferred to the collection department, Professional Account Management.

I have a TxTag, why am I getting a collection invoice?

If you currently have a TxTag or any other valid transponder on your vehicle and received a collection invoice it may be because at the time of the transactions your account was inactive, the vehicle was not registered on your account or your transponder was not installed. If you believe that none of the above mentioned reasons apply to you please submit your dispute by mail with supporting documentation showing your account had sufficient funds, that your vehicle was on the account, and that you had a valid transponder at the time of the transactions. Submit disputes by mail to PO BOX 330, Milwaukee, WI 53201-0330.

Who is Professional Account Management (PAM)?

Professional Account Management, LLC (PAM), is a licensed debt collection agency that has been retained by the Cameron County Regional Mobility (CCRMA) to collect delinquent, unpaid toll violation notices.

How do I know if I have other collection invoices?

If you would like to inquire about an outstanding collection balance you may do so by calling:

By Phone: (866) 470-3072
Mon – Thurs: 7:00AM to 7:00PM
Fri: 8:00AM to 5:00PM
Sat: 8:30AM to 12:30PM